Return & Refund policy
Satisfaction guaranteed at The Mink Lash! Hassle-free returns within 7 days. Transparent policy, prompt updates.
Refund and Return Policy for The Mink Lash: Hassle-Free Returns and Exchanges
At The Mink Lash, we believe in providing our customers with the best shopping experience possible. We know that some issues may arise with your orders, so We are committed to that we make sure you are fully satisfied with our products. That’s why we have implemented a hassle-free refund and return policy. Read on to learn more about our process and how we can assist you.
My order was mistaken. How should I proceed?
If your item is damaged, faulty, or not as described, we ask that you follow these simple steps within 7 days of receiving your purchase:
- Provide relevant pictures or videos of the product.
- Take clear pictures of the damaged items and send them to theminklashsupplier@gmail.com along with your reference number.
- Once we confirm the issue, our dedicated team will consider the total expenditures and offer you two options: exchange or refunds
Refund and Returns Policy: An In-Depth Examination
Delving into the intricacies of our refund and returns policy reveals a meticulous approach designed to ensure fairness and transparency for our valued customer
Timeframe Consideration
- Our policy provides a specific 30-day window for returns, commencing from the date of your purchase.
- Regrettably, exceeding this timeframe means we are unable to offer a full refund or exchange.
Eligibility Criteria
- Eligibility hinges on the pristine condition of the item, which must remain unused and in its original packaging.
- This criterion underscores our commitment to maintaining the quality and integrity of our products.
Documentation Requirement
- To initiate and complete a return seamlessly, a receipt or proof of purchase is mandatory.
- This documentation serves as a vital component, facilitating an efficient verification process
Refunds: What You Need to Know
- Receipt and Inspection: Upon receiving your item, we’ll promptly notify you. An email update on the approval or rejection of your refund will follow the inspection.
- Refund Process: If approved, the refund will be automatically applied to your original payment method. Processing time may vary; check your bank account and contact your credit card company if needed.
- Status Check: If you haven’t received the refund as expected, check your bank account first. Contact your credit card company for assistance and reach out to your bank if necessary.
- Support and Contact: For any additional support or inquiries, contact us at theminklashsupplier@gmail.com
Shipping Returns: It’s on Us
- Your Responsibility: Please note that you bear the responsibility for the costs linked to shipping the item back to us. Shipping costs are non-refundable; in the event of a refund, the return shipping cost will be deducted accordingly.
- Exchanged Product Delivery Timeframe: The time needed for your exchanges to reach you may vary based on your location. Particularly for more valuable items, we recommend opting for a trackable shipping service or acquiring shipping insurance to enhance security.
- Return Process Assurance: While our goal is to ensure a smooth return process, we can not guarantee the arrival of your returned item.
Need Assistance? We’re Here to Help!
If you have any questions or concerns regarding refunds and returns, feel free to reach out to our dedicated customer support team at theminklashsupplier@gmail.com We are here to assist you every step of the way.
Thank you for choosing The Mink Lash as your preferred eyelash brand. We value your trust and look forward to serving you again soon!